Terms and Conditions of Use 96won — Complete Guide to Malaysian Players

These Terms and Conditions ("Agreement") constitute a legally binding agreement between you ("User") and 96won ("Platform", "We"). This Agreement governs your access to and use of the website, mobile app, and all services offered by 96won.

By accessing our platform on any device, registering a new account, making a deposit, or using any game or service, you expressly indicate your full acceptance of these Terms and Conditions and all related policies published on the 96won site. This acceptance is final and takes effect from the date you first access the platform.

96won reserves the right to modify, amend, or update these Terms and Conditions at any time without prior notice. It is your responsibility to review this document periodically to ensure you remain compliant with the latest version in effect.

To register and use the 96won platform, you must meet the following eligibility requirements without exception:

• You are 18 years and above at the time of registration. 96won does not permit any use by underage individuals and reserves the right to request identity document verification at any time.
• You are an individual acting in your own personal capacity, not as a representative or agent of any other party.
• You register only one account only under your real name and personal information. Any attempt to open multiple accounts will result in the closure of all associated accounts and forfeiture of remaining funds.
• You are not on any list of individuals prohibited from using online gambling services under your local laws.
• You use the platform voluntarily and responsibly, and not under coercion from any party.

96won reserves the right to reject registration applications or close existing accounts if eligibility requirements are found to be unmet, without obligation to provide any reason. Our decision in such matters is final.

The 96won account registration process is designed to ensure security and fairness for all users. You are required to provide accurate, complete, and up-to-date information during and after registration.

Information required during registration:

• Full name as stated in your official identification document (MyKad or passport)
• Valid date of birth for age verification
• An active phone number capable of receiving SMS verification
• A valid and active email address
• Bank account holder name and account number for withdrawal purposes

You are solely responsible for maintaining the confidentiality of your account username and password. 96won will not be liable for any losses resulting from unauthorized access to your account due to your own negligence. Please contact us immediately if you suspect your account has been accessed by an unauthorized party.

Identity verification (KYC) may be required at any time, particularly before your first withdrawal is processed. You will be required to submit a clear and valid copy of your identification document within the timeframe specified by our support team.

96won offers a variety of deposit and withdrawal methods suited for players in Malaysia. All transactions are processed using 256-bit SSL encryption to ensure the security of your financial data.

All withdrawals will be processed to the bank account or e-wallet registered in your name only. 96won does not permit withdrawals to third-party accounts under any circumstances. Any attempt to do so will result in the withdrawal request being rejected, and your account may be temporarily suspended pending investigation.

96won does not impose any hidden charges on standard deposit and withdrawal transactions. However, your payment provider or bank may apply their own fees, which are beyond our control.

Deposited funds must be used for gaming purposes. 96won reserves the right to decline withdrawal requests where there are indications of fraudulent activity, money laundering, or promotion abuse.

96won offers a wide range of exciting bonuses and promotions for both new and loyal members. Each bonus is subject to wagering requirements and specific terms stated on the respective promotions page.

General principles of 96won bonuses:

• Each bonus may only be claimed once unless otherwise stated in the promotional terms.
• Bonuses cannot be cashed out directly — wagering requirements must be fulfilled before any withdrawal is permitted.
• Standard wagering requirements are between 15x to 30x bonus amount, depending on the promotion type. Review the terms of each promotion separately on the Promotions.
• Only certain games are eligible to contribute toward wagering requirement fulfillment. Slots typically contribute 100%, while table games contribute at a lower rate.
• Bonuses obtained through fraudulent means, exploitation, or abuse will be forfeited in full without compensation.

96won reserves the right to modify, terminate, or replace any promotion at any time without prior notice. Our decisions regarding bonus claims and eligibility are final and binding.

All games available on the 96won platform use a Random Number Generator (RNG) system that has been verified and audited by internationally accredited independent certification bodies. This ensures that every slot spin, table game outcome, and other game activity is entirely random and cannot be manipulated by any party.

The Return to Player (RTP) value for each game is transparently displayed in the respective game information. RTP values are long-term estimates based on millions of rounds and do not guarantee the outcome of any individual session.

Prohibited actions during gameplay:

• Using automation software, bots, scripts, or any third-party tools to play or modify games
• Exploiting any bugs or technical vulnerabilities in games — players who discover a bug are required to report it to the support team
• Colluding with other players to manipulate game outcomes in multiplayer mode
• Using a VPN or proxy to conceal your actual location in order to bypass regional restrictions

96won employs a sophisticated fraud detection system that operates continuously. Any suspicious activity will be investigated, and accounts involved may be temporarily suspended or permanently closed depending on the outcome of the investigation.

As a 96won platform user, you accept full responsibility for all activities that occur under your account. This includes all bets placed, funds deposited, and any financial consequences arising from your use of the platform.

You agree not to use the 96won platform for any illegal activities, including but not limited to money laundering, financial fraud, or any activity that violates Malaysian law. Any such activity will be reported to the relevant authorities.

You are solely responsible for ensuring that your use of online gambling platforms is lawful under the laws and regulations applicable in your location. 96won does not provide legal advice and is not liable for any legal consequences faced by users.

If you feel that your gambling activity is starting to affect your financial well-being, personal relationships, or mental health, please use the responsible gaming tools available in your account or contact the 96won support team for assistance. More information is available on the Responsible Gaming page.

96won takes the privacy and security of your personal data seriously. All information you provide is protected using 256-bit SSL encryption technology, the highest industry standard for online data security.

The collection, processing, and storage of your personal data is carried out in accordance with Privacy Policy 96won, which forms part of this agreement in its entirety. Your data will not be sold, shared, or transferred to third parties without your consent, except as required by law.

96won uses your data for the following purposes only:

• Identity verification and account eligibility
• Processing of financial deposit and withdrawal transactions
• Delivering better customer support services
• Compliance with legal and regulatory requirements
• Improving the user experience on the platform

You may close your 96won account at any time by contacting our customer support team via live chat. Prior to closure, all eligible fund balances will be processed for withdrawal once identity verification is completed and there are no active investigations involving the account.

96won reserves the right to unilaterally suspend or close a user account without prior notice under the following circumstances:

• Confirmation that the user provided false or misleading information during registration
• Involvement in fraudulent activities, money laundering, or bonus exploitation
• Violation of any provision under these Terms and Conditions
• Use of unauthorized software or unfair methods in games
• Activities that pose a risk to the security or integrity of the platform

In the event of account closure due to a breach of terms, 96won reserves the right to forfeit all funds in the account, including deposit balances, winnings, and bonuses, without compensation to the user.

The 96won platform is provided on an as-is basis. We strive to ensure the platform operates smoothly at all times; however, we cannot guarantee that the service will always be free from technical disruptions, delays, or errors.

To the extent permitted by applicable law, 96won shall not be liable for:

• Direct or indirect financial losses resulting from use of the platform
• Service disruptions caused by technical issues, system maintenance, or circumstances beyond our control
• Losses resulting from game outcomes produced by a fair RNG process
• Any act or omission by third-party service providers, including banks and payment providers

Under no circumstances shall 96won's total maximum liability to you exceed the amount you deposited within the 30 days preceding the relevant claim.

96won reserves the right to update, amend, or replace any part of these Terms and Conditions at any time. Amendments take effect immediately upon publication on our official website. Continued use of the platform after amendments are published constitutes acceptance of the revised terms.

We encourage you to review this page regularly — at least once a month — to stay informed of the latest terms governing your use of the platform. The date of the last update is always displayed at the top of this page.

These Terms and Conditions are governed and interpreted in accordance with the legal principles applicable to licensed online gambling platforms. Any disputes arising in connection with this Agreement shall be resolved through a mutually agreed arbitration process before any formal legal action is taken.

If you have any questions, confusion, or concerns regarding these Terms and Conditions or any aspect of using the 96won platform, our team is ready to assist you.

You can reach us through the following channels:

• Live Chat: Available 24/7 directly within the platform — the fastest way to get an immediate response
• Email: [email protected] — for inquiries requiring detailed clarification
• FAQ: Visit the FAQ for answers to the most frequently asked questions

Our typical response time is within minutes via live chat and no more than 24 hours via email. Our customer support team communicates in Bahasa Malaysia and is ready to assist you in a friendly and professional manner every day.