Privacy Policy 96won — Data Protection Malaysian Players

96won is committed to protecting the privacy and security of every player's personal data on our platform. This Privacy Policy transparently explains how we collect, process, store, and protect your personal information when you register, log in, or use any service offered on the 96won website.

We understand that your trust is our most valuable asset. All personal information you provide to 96won is therefore handled responsibly, in compliance with Malaysia's Personal Data Protection Act 2010 (PDPA) and international cybersecurity industry best practices.

By accessing the 96won platform, registering a new account, or continuing to use our services, you agree to the terms set out in this Privacy Policy. If you do not agree with any part of this policy, we encourage you to contact our support team before continuing use.

96won only collects information that is strictly necessary to provide you with a safe, fair, and high-quality service. Below are the categories of personal data we collect:

We collect your personal data through several transparent and controlled methods. Each collection method is designed to ensure you always know what type of data is being shared with us:

• Account Registration: When you complete the registration form, your identity and contact information are collected directly from you. All data is transmitted via an encrypted HTTPS connection.
• KYC Verification Process: During the Know Your Customer process, you will be asked to upload a copy of a valid identity document. This document is stored in an encrypted environment and accessed only by authorised personnel.
• Financial Transactions: Bank account details and transaction records are collected when you make a deposit or submit a withdrawal request through our encrypted payment system.
• Platform Usage: Our system automatically logs session activity, including games accessed, play duration, and interactions with the user interface, for security and service improvement purposes.
• Cookies and Tracking Technologies: We use session cookies and preference cookies to keep the platform running smoothly and to remember your preferred settings between sessions.
• Direct Communication: When you contact our support team via live chat or email, the conversation is recorded for reference and service quality improvement purposes.

96won uses your personal data solely for lawful and stated purposes as outlined below. We will not use your data for any other purpose without obtaining your consent first:

If you no longer wish to receive promotional communications from us, you may withdraw your consent at any time by contacting the 96won customer support team via live chat. Withdrawal of consent will not affect any data processing carried out prior to the withdrawal date.

96won does not sell, rent, or trade your personal data to any third party for marketing or commercial purposes. However, we may share certain information with selected third parties in very limited and controlled situations:

• Payment Service Providers: Information required to process deposits and withdrawals is shared with trusted FPX, DuitNow, and e-wallet providers. These providers are bound by strict confidentiality agreements and PCI-DSS security standards.
• Game Providers: Usernames and account IDs are shared with game providers such as Pragmatic Play, Evolution, and others to enable seamless access to their games within our platform.
• Regulatory Authority: 96won will disclose the required information when mandated by law, court order, or a legitimate request from enforcement agencies in Malaysia.
• Identity Verification Services: A licensed third-party KYC provider may process your identity documents for more secure and efficient identity verification.
• Cloud Infrastructure Provider: Your data is stored on cloud servers compliant with ISO 27001 and SOC 2 Type II standards, under legally binding data processing agreements.

The security of your personal data is 96won's top priority. We continuously invest in the latest cybersecurity infrastructure to ensure your information is always protected from unauthorised access, data breaches, and cyberattacks.

Security measures we have implemented:

• 256-bit SSL/TLS encryption for all data transmitted between your device and our servers
• AES-256 encryption for sensitive data stored in our database
• Two-factor authentication (2FA) is available for all accounts as an added layer of security
• 24/7 security monitoring by our experienced cybersecurity team
• Independent security audits conducted regularly by qualified third-party security firms
• Role-based access control (RBAC) ensuring that only authorised staff can access specific data

Your personal data is retained for the duration your account is active and up to 5 years after account closure in accordance with applicable legal and regulatory requirements. Once the retention period expires, your data will be securely deleted using irreversible data erasure methods.

Under Malaysia's Personal Data Protection Act 2010, you have certain rights regarding the personal data we hold about you. 96won fully respects these rights and provides straightforward mechanisms for you to exercise them:

To exercise any of the above rights, please contact our data protection team via live chat or our support email. We may require identity verification before processing any request to ensure the security of your data.

The 96won platform uses cookies and similar tracking technologies to ensure a smooth, secure, and personalised user experience. Below are the types of cookies we use and their purposes:

• Session Cookies: Temporary cookies that expire automatically when you close your browser. They are used to maintain your login status during your gaming session and ensure transaction security.
• Preference Cookies: Stores your preferences such as language, currency, and display settings so you don't need to reconfigure them each time you log in.
• Security Cookies: Used to detect suspicious login activity, prevent unauthorised access, and protect your account from cyberattacks.
• Analytics Cookies: Collects anonymised data on how players use our platform, helping us understand usage patterns and improve the overall user experience.

You can manage your cookie settings through your browser settings at any time. However, disabling certain cookies may affect the functionality of the 96won platform and your gaming experience. Security cookies cannot be disabled as they are essential to protecting your account.

96won reserves the right to update or amend this Privacy Policy from time to time to reflect changes in applicable law, the technologies we use, or the way we conduct our business. Every amendment will include a clear effective date at the top of this page.

When material changes are made to this Privacy Policy, we will notify you through one or more of the following methods:

• A notification prominently displayed on the platform's homepage when you log in
• A notification email sent to your registered email address before the changes take effect
• An in-account notification displayed the first time you log in after an amendment is made

Your continued use of the 96won platform after the effective date of any amendment constitutes your acceptance of the updated Privacy Policy. We encourage you to review this page periodically to stay informed about how we protect your privacy.

If you have any questions, concerns, or complaints regarding how we handle your personal data, the 96won Data Protection Officer (DPO) team is always ready to assist you.

• Live Chat: The fastest method — available 24/7 directly within the platform for a response within minutes
• Email: [email protected] — for written enquiries requiring documentation or detailed clarification
• FAQ: Visit the FAQ us for instant answers to the most frequently asked privacy questions

If you are not satisfied with our response, you have the right to file a complaint with the Department of Personal Data Protection (JPDP) Malaysia, the regulatory authority for data protection matters in this country.